On May 24, 2008 at 12:51, xpat said...
Pro's don't like it because it's low cost, high functionality,
and because the end users can program it themselves...
Most Pro's like to do the work themselves. They want to make sure the total product represents their company. Ease of use etc.
therefore installers get less work (of course they'll
never be out of a job, but it's a perceived threat). Granted
Expect even more installers to go out of business in the current economy.
there's pluses and minuses to each remote type but Harmony
is the way to go for anybody who wants a DIY and cheap.
And with this comes poor build quality and a short operating life.
Crestron and RTI are nice for deep pockets but can't do
any more than the Harmony. Another reason dealer's probably
That is just the biggest crock of shit I have ever heard. Multivariable design and 2 way communication plus RF are huge advantages to making something bulletproof. Video sensing, 12V Triggers, Wi FI... That was profoundly ignorant.
don't like the Harmony series is that's it's programmable
over the internet only. They can't actually keep a local
Some find this an issue. I cannot think of the last customer that did not have an internet connection. Many installers have their own internet through a cell phone provider.
copy of the database. That's a good business decision
for Logitech. Those dealers that do not like it probably
complain about other things as well, and I'm sure Logitech
isn't terribly concerned since their target market is
the consumer anyways.
Nice and vague. Then again we can both be attacked on our objectivity. I agree their target market is the Consumer, but that Logitech Rep keeps calling and asking what he can do for us.
The Harmony One can control anything IR. It sounds like
the Harmony One will do you just fine.
The Harmony One may be all he needs. I sell it. Just not many. I think it is an improvement over the 880.
As for new RF models from Harmony... am I the only one
thinking like this? One would logically assume that the
1000 and 890 are also reaching end of life so there's
probably got to be new ones in the works, I'm sure they'll
be as good or better than the One.
You are not the only one thinking this way. It is pretty much common sense. The Ergonomic change and Touchscreen are the main differences.
Harmony's are dissed by most Pro's (and I use that word loosely) due to limited custom capabilities and build quality.
Sometimes 5 page activity list, dropped once and broken leads to service issues/wasted time, ridiculous wait for customer service even on dealer side for simple fixes, buttons stopped working like the Off sequence, Button labels wearing off in under 60 days, not the slightest water resistant, really long activity sequences, cannot control certain setups like multizones, lots of faulty discretes resulting in redundant editing, etc.
It's a shortsighted remote that works in most average consumer cases. I understand why you sold the RTI, b/c you did not want to keep paying your installer. Tell a group of dealers/installers what you did and you will be the highlight of their evening.
