thanks for responding! all this occurred last night. actually i just put it down and walked away from it....not on the cradle...cuz the frustration level was topping out. this morning when i looked at it the screen was blank. i put it back on the cradle and it showed a bar indicating it was loading or something... so again i just left it alone and came back several hours later. and voila! it had magically gotten itself back to where it's supposed to be. so all is well. it's working. it's charging. life is good. everybody lived happily ever after..well...at least for the next 24 hours...

best

kat