"Sorry, have had to replace everyone we did so we stopped. Tech support was useless."
Did you talk to tier 2 support or the basic support people? Never talk to tier 1 support- they don't know the 1000 and are basically there for customers, not integrators. The 1000 does more than they say it will and it generally does things well. If you have problems with it, use the troubleshooting feature.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."