Try connecting the remote to a USB driver located at the Back of the PC, not the front. If that doesn't work, try putting the remote into safe-mode then connecting it to the PC.

To put the remote into safe-mode:

-Remove the Battery
-While holding the off button, re-insert the battery and continue to hold the off button until the remote boots into safe-mode
-Connect the remote to the PC
-Try again

Hope that helps