i have had the same issue with these remotes, they seem to have problems sitting in the cradle right especialy if the contacts are dented in. couple solutions, if it is still under the 1 yr warrenty the contact support they will fix you up quick, ( for some reason they sent me a brand new 1000 when all i needed was a base for my 880) second if its not under warrenty try opening the base and puting a folded peice of paper under the contacts so that it keeps them raised, if the contacts are bad wrap a very small peice of foil around the outer two really tight so it doesnt touch the others this will give the contacts a greater surface area