I have a new Harmony 890. The remote w/ battery has been in the base cradle for about 19 hours, and there is absolutely no sign that it has charged at all.

The screen is black while on the cradle. If I touch the remote, the red battery icon appears briefly preceded by a message that the battery is very low and needs to be charged. The slide show begins, but turns off within a minute or so. I have never seen a green flashing battery indicator icon.

I have not even had the opportunity to use the remote yet.

Surely this is not normal? How long does it take to get an initial charge?

Any ideas?