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Post 15 made on Wednesday December 3, 2008 at 15:03
Logitech Kate
Lurking Member
December 2008
Hi, my name is Kate Brinks and I’m with Logitech. I just wanted to provide a quick update re: Harmony.

Logitech Harmony recently made changes to our customer service policy and we wanted to make sure that you have the most up-to-date information for your readers. You may want to update your Web site to reflect these changes.

Historically we have encouraged our customers to contact us by telephone when they have questions. As more and more people choose Logitech Harmony, however, we have developed more efficient ways to support our valued customers.

Beginning December 1, new Harmony customers have free, unlimited access to phone support for the first 60 days after they’ve created an account to set up their Harmony remote. (With the purchase of each additional remote, Harmony customers will have 60 days of additional phone support from the date of purchase.)

Those who’ve had an account for their Harmony remote longer than 60 days will continue to have access to online help, the forums and responses through e-mail submission in the Harmony software, but not phone support.

To save time and provide clear answers to a whole range of questions, we’ve created an active community forum, bringing together Logitech employees and Harmony users to answer questions publicly so that everyone can benefit from the answers. The forums have already resolved hundreds of troubleshooting questions.

We’ve also continued to build our online help, with user manuals and FAQs that allow people to find the answers to their how-to questions with a quick search – without having to wait on hold. And they’re all easily accessible through Harmony software.

If you have questions about our customer service policy, join the discussion on our online community forum through your Harmony software or at [Link:]. Or, you can also feel free to contact me.
Kate Brinks, Social Media Manager for Logitech

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