I am an audio installer with a small company located in the northeast. I have been using Harmony remotes for 5 years. In that time I have sold and installed over a thousand systems using their remotes.
Their quality control has always been an issue, but their technical support has more than made up for it.
I know most of the senior technical support staff by name.
Yesterday, I called their dealer support line and requested support on an account that was set up in August of this year.
The boy that answered the phone informed me that he couldn't help me because the account was more than 60 days old.
I asked for level 2 support and was told that he couldn't pass me on.
I asked to speak to a manager and was told, no!
I hung up and called back. I got another young kid who had obviously been hired just to break the bad news to harmony dealers and got nowhere with him. I was told I would get a phone call within a day.
So here I am with over one thousand people with harmony remotes that will have problems over time and no one to help me.
I feel completely betrayed
That's life, I guess.