To me, this reads: "As more and more people choose Logitech Harmony, we find that we are having trouble keeping up with offering quality phone support. As such, we are limiting phone support and asking you to send us emails so that in the event we are flooded with support requests, we will have less angry customers yelling at us over the phone due to the one hour wait times. It's easier to read a customer's complaint and frustration via email and then reply to it with a canned email response than to have a live person express empathy."

Don't get me wrong, I'm not picking on Logitech; it's probably a great business decision for them. Here's hoping that we will continue to see the same level of support via email that we've come to expect via phone.