Right on Jm. I have been trying to convey this message to installers for years. Bonuses need to be paid when the COMPANY reaches certain milestones and not simply because it's Christmas or the installer has managed to remain employed for 6 months. I have even gone so far as to go through the company books with them even showing some of them that I paid them more than I paid myself. Sadly, it doesn't seem to register. If I could find a few that could see "the big picture", then I wouldn't have to play musical installers and could actually grow the biz.