Just a small question (especially for marcmc... he seems to be on the same page as I am!) If you were to give an upsale bonus, what happens when I tell the customer that the MX-500 that the salesman sold them is not what they're looking for, and that they need a Pronto, (ie. difference of $200.) Should I be able to shaft the salesman of his commision for the original remote, and I get the whole commision on the $400, or should I just get a commission on the difference between the two? This happened to me just last week, and I still don't know how I'm going to get paid. I was just wondering what you guys would do?