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Original thread:
Post 12 made on Wednesday January 2, 2002 at 17:22
automation-arts
No Longer Registered
I have been on both sides of the money issues.....

I liked the incentive to be paid for the estimated time if you finished in less, but then there always is the custom "aspect" of the install...How do you estimate custom besides T&M (time and materials)

Im now on the hourly and receive quarterly bonus amounts, but only if my billable time is over a certain percentage and not time spent milking the clock....

Here is the bad part......I can do a small trim in half the time as some of our other installers and I get back sooner......Guess what.....It rewards me with ....more service calls or more work on that day!!....How is that for being quick and efficient!...Plus any extra sales that I can interest the customer in as we talk and install does nothing for my pocket..just more work...No big deal to me but you always can plant an idea and watch the customer just crave that little extra because his installer was hot on the idea.....Its like a stock tip from a good investor...WHo wouldnt be interested......

Bottom line....efficiency bonus and percentage on upselling.....

Make your installers happy and they will gladly help you thrive.....

My 2cents


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