I agree with everyone. Xantech does work hard to produce some really good products...but in the spirit of this forum and everything we do on here, trying to help someone in need out, in any way we can...it just seems like Xantech is the opposite. I too would give him the codes if I had them or knew where to get them. He doesn't want, or need the remote, he just needs the codes. I personally think giving him the codes and providing excellent support for the products he already owns of theirs would more than likely make him want to continue to use Xantech products. In this situation, I personally would say screw Xantech, I'm going with a company that will be there for me without giving me the run around. You might think we're tight...but it sounds like Xantech is even tighter. I don't like the idea of the dealer losing money at all. Maybe the dealer could find it in his heart to give up the secret codes. At least that way they won't be losing any money. Personally I say sell the Sony crap and buy some real stuff. But that's just my opinion.