that's why we all do CUSTOM work, and the satellite companies do FREE installation...

They hire whoever they can get off the streets, don't properly train them, and couldn't give a rat's ass HOW they do the job, so long as it WORKS when they're done.
They only care about getting the system operational as quickly as they can, not about getting the job done RIGHT.

I'd take those bastards to small claims court, but it's probably not cost-effective for your customer to do so (when guys like him take time out of their schedules to even make a simple phone call to one of us, it costs them major money in wasted time)