Tom a customer who spends a large budget on a system and declines the ONE thing that can single handedly make or break the installation is a fool and customer that I don't want, or the salesmen is a fool. The company I used to work for sold touch screens to less than 10% of the clients we did custom work for, now that I have edjucated them on how to sell them they sell them 95%+ of the time. The referals we get are the ones that say I saw how easy it was to use so and so's system and I want one of those, we even get a lot of people that have had systems put in by other companies that call us so I can go and program a touchscreen because they have no idea how to use it.