Good point and one of the first things that came to mind, but after reading all the experiences I think it's equally important that the problems were resolved in a professional manor which in turn shows what we are made of.
I personally stepped onto sheetrock (not all the way through, just enough to rip all the tape and rock in that area) while a tech was having a conversation with the client just below. Within 4 days the repair was made to the clients satisfaction and we returned in the future for more work. The client made a point to tell me the reason they wanted us to return for more of their needs was because of the way we handled fixing our mistake. I believe that is when you show your true colors.
So please include the solutions in your article.
CMack