One thing that stands out to me is the amount of time versus the amount of profit to be made from a customer like David Gooodfellow. If your business is flush why deal with a customer that provides the smallest margin possible for you, the dealer. I, as a customer shop items that I purchase but it is up to the vendor how to do it. I do however take notice when value is added and usually don't shop by price alone. Some customers squeeze a nickle so hard the buffalo screams. I find the internet shopper is the person we simply send away when we are busy and use to generate labor dollars when there is a cancellation in our busy schedule. Basically we are a commodity to him and he to us.