I am in a battle right now with Philips customer service over this same problem. The problem you are having is a firmware problem. Philips knows about this and claim to be working on a fix. Nothing you can do but pull the batteries or battery pack out, wait for about 5 minutes, reinstall the batteries and try again. I have had rare successes with this technique, 1 in 15 tries. Also, if this does help you, you will only get about 3-5 up/downloads before the remote craps out again. Forget even trying to learn the IR through the remote onto PENG. Good to see ALPHA testing being done on the general public. I have been waiting a week now, to no avail, for an answer from philips. I am trying to get all of the 3000's I have in the field replaced with 2000's or 6000's while they are still available.