I am having a great deal of trouble with connecting the Pronto TSU3000 to my computer. I continue to receive a message saying that the remote is not connected.

I know the USB port is ok because I tried my digital camera in the same port and it works fine. I called Philips and they told me to reset the remote and make sure it was on, but that did not help either. I also saw the WordPad doc here that helps with the specific problem, but the file seems corrupt because I can't open it! AAAHHHHHHH! Nothing seems to help!

Any ideas? Thanks in advance for any help.