| Post 4 made on Saturday February 14, 2004 at 14:42 |
Shoe Founding Member |
Joined:
Posts: | August 2001
1,385 |
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I agree 100% with Larry. Almost all customers are aware that things go wrong. As long as he sees the commitment that you have to making it right and and you follow through on that commitment you've held up your end. Sometimes that is more impressive than a slam dunk install. What is essential is that you put in the time and effort in a timely manor and maintain communication. My $.02
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