I'll tell you what - I have no loyalty to them whatsoever...I get whatever I need from whomever I can get it the cheapest. If it turns out that they are blowing smoke up my ass then they'll loose my business and many others that I'll tell about this bull@#$%.
I think their high prices on a lot of stuff is a result of rookies buying EVERYTHING there. I shop! Straight up! I shop all my supliers on everything everytime...some try to pull fast ones and some give us the best deals they can at the time. Volume has some bearing on pricing also from different people. I actually call and pre-negotiate deals on high volume purchases...something everyone should do.
Tact is for people who aren't witty enough to be sarcastic!