thanks for your input. what we have found over the years with this selling system is that those who know about it have an 85% closing ratio. A great person cannot take the customer down to the mat to get the job done. In the sales business there are no friends, you get those needs met outside of business. not to be confused with customer rapport. the sales system adapts to whatever flavors and styles the customer comes in. In sales its a one person relationship, if you need a team to convince the customer then your trying to sell him with product knowledge, which has no nothing to do with selling until you find out three things. first-is finding out his "realistic" needs, two-budget, and three-decision making process. if the customer passes those three gates then we talk about product knowledge. Once again, thanks for the input.