Each remote has its own advantages. In terms of customer service though HTM beats Philips hands down.
Call HTM and the phone is answered by a human, which then transfers you to tech support. They are usually available but if you have to leave a message they call back in short order. Their tech support is also very knowledgeable and will go the extra mile to help you solve a problem.
In contrast, call Philips and go through the menu system. Eventually, you will probably get a voice mail or an extended wait. Finally, talk to someone which tries to read the answers to your guestions off of a FAQ computer screen. After going through some procedures they soon realize you know more than they do and have to bump you up to the next level of tech support. The next level isn't available and you get their voice mail. After 3 days and a few more tries to reach them, they finally get back to you. Of course, now you have researched your problem on the various forums and other sources and don't need their help.
