On 10/04/04 16:55 ET, Atik Rat 81 said...
Fujitsu service is about the worst I have come
across. We had to send a 1 year old plasma out
for warranty service (in home service in Sarasota,
FL sucks).
I had a great experience with Fujitsu service.
In Chicago area, they sent out an on-site crew, I believe that it was Wells Gardiner, that repaired the unit on a card table I set up over a drop cloth in the living room of the client's home. All I had to do was pull it off the wall and take the mount off the back. They laid it flat on a stack of moving blankets on the table, took the back off and swapped some boards and performed a factory recommended fan speed mod that I didn't ask for and wasn't even aware of to make it significantly quieter (and the client noticed the difference). This was probably 3-4 years ago on a PDS-4222 when they first came out...
If you aren't already, fully test all of your displays within 24 hours of reciept from the shipping company. Fujitsu, Sony, Mitsubishi,
will not replace anything reported damaged after
48 hours. They will only repair. And who wants
a brand new, recently repaired display?
I try to pick up all of my panels to save shipping and to prevent shipping damage claims. When I do receive shipped panels, I always inspect the panels with a flashlight before I let the driver leave, and I always take the outer box off and hook them up to power and at least a composite feed (still sitting in the styro) in the first few days before I rebox and stage it for the job. I would second the recommendation to test all the gear ASAP, especially video that always has the shortest warranty period and the most hassles to go with the lowest profit margin....
This message was edited by 2nd rick on 10/19/04 22:31 ET.
