On 10/19/04 06:54 ET, Stew Pidasso said...
Some of the Most Frustrating Companies to Deal
With:
Sony: If the product is good, it's not in stock.
They never know when something is going to be
available. They give priority to the big boys,
and screw the little guys.
Any input you may have will fall on the deafest
of ears. If you need technical support, it's
hard to talk to anyone who knows anything beyond
the basic end-user stuff.
Won't sell Sony for this "we're better than you stance".
Panasonic Telephone Systems: Just try to get
through to customer service-- you had better have
a lot of time on your hands. I like the product,
but hate the company. If I buy a Panasonic phone
system, I try to buy from Capitol Sales. They
have great support for the phone systems-- much
better than the factory.
It's the same with many other items Capitol sells. I certainly hope the manufacturers support Capitol better than they support the vendors. But I have my doubts about that.
Hughes: They have now left their support to DirecTV.
You need a lot of time to spend on hold, a lot
a patience for stupidity, and a lot of patience
for rediculous policies.
How true this is. DTV will just never quite get it, I suppose.
Xantech: Let their automated attendant take you
to someone's voicemail. They have always been
big on automated attendants and voice mail, but
it has gotten worse since the new management.
Yup.
I will say, however, that the tech support,
when they finally call you back, is generally
good. The sales staff knows very little if anything
about the product.
Waited a week for a call back, only to get some smart a** responses, rather than the help I needed. Pretty sad.
