Sometimes lousy service can come from complacency due to being succesful and having a large market share. Sometimes it can manifest itself in the attitude "you should feel honored to be a customer" Nice work if you can get it. While this is rare, it happens, and unless I really need that supplier, I punt them. CYA! Sometimes you can feel like you are being treated poorly by a supplier simply becuase one or two of the front line employees' (shipping, accounting, order desk) treats you with less respect and attention to your needs than you feel is deserved based on your prior buying history and length of the relationship. Keep in mind. These front line employees don't make decisions to treat you badly for any specific reason. They can simply be lousy front line employees not sensitive to the big picture.