It's not just Fujitsu, Sony, or Mitsu that have this lousy service policy with regards to BOB (bad out of box) units. I've seen the sam ething with various supplier. Most seeming to be from the other side of the world. Maybe it's their way of getting even with the US for import duties?

Anyway. The BEST policy is to bench test ALL electronic devices, immediately, upon receipt. I know it's a pain, but that's the only way you can protect yourself.