Sadly, I think the lousy service issue travels around from company to company.

Most I deal with will make things right if PUSHED hard enough. But some have seemingly always been predisposed to having lousy dealer service, just as some distibutors have shown over the years. Dare I say that name? You know who I mean, so I need not say it......lol

Hitachi, Samsung and others have the same lousy set up as Sony with regards to DOA items. If you get the products through distribution, then they require local service center repair. I don't know who came up with this idea, but it does present a LOT of problems.

Best company I deal with? Russound, without a doubt (where's my shirt/s John?---inside joke).