Hi,

Are there any guidelines as to what should be offered in a maintenance contract, what are typical call-out times and what exactly would be covered i.e. what if the client accidently presses a couple of wrong buttons or changes a setting as opposed to something actually going wrong with the system.

Is a standard contract generally offered or are different levels of maintenance contract more standard practice?

Obviously what is covered will greatly depend on the system - multiroom, home theatre etc, also should the cost of the components affect the cost of maintenance contract as they may require more specialist knowledge to correct.

I would appreciate any help,

Thanks,

Chris.