Here's what we do for our emergency service. In the outgoing message, callers are instructed to press a number and this routes them directly to a mail box. This mailbox is assigned its own class of service that enables message notification. The mailbox is set up to provide delivery of the message left in the emergency box to three of our staff members' cell phones. If the first tech doesn't get the message, it goes to the next in que. All three have agreed to leave their phone on all weekend and will be compensated if they have to perform work. The mailbox's message tells the customer that their message should carefully detail their issue and that it will be forwarded to our emergency paging system. It also tells them this is for emergency situations only and that non-emergency calls will be returned during standard business hours. What's a non-emergency situation? A common example would be a Time Warner Cable DVR breaking down. Our guys typically answer all calls but have an out if need be. PS - You set up call forwarding in the class of service menu and the notification devices in the mailbox menu. Don't need a DISA card if you have the TVS50. I've tried it and don't like it. Forwarding messages does the trick and allows for some call filtering.

This message was edited by tnova on 02/14/05 17:15 ET.