On 02/14/05 14:03 ET, jayson said...
We also were able to sell at full retail without
having 70 percent of our customers say "I can
get some of the items on your proposal for a lot
less so I'm just going to order those off the
internet and have you install them."
Do they say that right after they say "Thanks!" when you hand them an equipment list with every nut & bolt in it?
Don't do it! (Do what?) Don't hand over equipment lists with detailed, part by part equipment callout. Don't install stuff you didn't sell. Don't, don't, don't......