I had one of their remotes in my shop for a while. I wasn't all that impressed with it. The tech support (or lack there of) was one of the main reasons that I sent it back before getting to deep into it... that and the announcement that RTI was bringing the T3 and others to market. I spoke to their "Tech guy" on several occasions, and I always felt like he was just reading from his computer screen... not giving me real world advice/answers. Not to mention that he kept telling me that he would send me a bunch of files and never did.

We are a HUGE B&W dealer, sell a fair amount of Rotel and Class'e Audio... the i-command is their weakest link.