We just had a HR10-250 go bad after 3 days of being active, have been arguing with D****tv on a replacement, they had us swap cards to reactivate the older HD/non tivo to get client by, now they wont take it back for replacement as they swaped cards and original card is not in HR10-250 unit, so we ordered a new card and put new card in old HD unit and put original card back in HR10 unit and still dont want to swap us as card is non commisioned now. has been a month now, we finally bought a new unit to get client happy, trying to get it replaced by distributor now but the card issue keeps coming up, they wont send a new card as its not the original cardfor the unit to be replaced.

This whole ordeal will give us maybe 1.00 profit from Dire*tv in the long run but cost us a day or two in labor in phone calls
Dir*ctv is no longer in our products list as we wont sell anymore, we are going to use a local guy we know to do the dish install and supply all the receivers, we will still wire for all of it in prewire, supply and install the multiswitch and such but when its time for the product someonelse will supply, this way if there is a failure we dont have to deal with it other than pulling a rack to allow access to sat dude for fixing it and we can now charge for a service call to assist the sat dude

this unit was controlled by crestron with no issues, several other were RTI with no issues, we dont sell URC anymore