On June 9, 2006 at 02:29, Mr. Stanley said...
Let him know what your
typical margin needs to be, and that it is an
industry standard type of mark-up.
Be ready for him to be surprised at how low the margin is, especially if it includes any items like plasmas where profit hardly covers shipping. A lot of customers assume that we double our costs like they do in furniture sales.
If he wants to be
a hard-ass, he really wouldn't have to pay - legally.
Maybe. If he approved all of the items on the quote, and he got all the items on the quote, it could be argued that he owes the actual sum of all the items on the quote, even though the "bottom line" did not include a couple of items. But best work it out before getting to arguing.
A few years a go when I worked for a pretty nice
retail operation, a customer called up our bookeeper
and told her: "Hey! I love my 55 inch Elite TV,
but I've had it for three years now, and you guys
haven't billed me yet"!!!
Did they want a discount on it because it was used? A customer tried that on us after keeping a new TV that we gave them as a loaner, and the boss kept letting them get away with not finishing the transaction. Then they wanted a discount...it was three years old...it was used....
