On June 11, 2006 at 10:23, Vincent Delpino said...
I would not do anything for free. If it not covered
under warranty, obviously not, then you need to
bill for it. The problem is once you do something
for free then they expect you to do things for
free.
This is specifically WHY I send $0.00 invoices. IT shows what they WOULD have been charged. Bear in mind, I did state that I do this for customers who have been good customers (meaning they're loyal, spent lots of money with me, and never argue when I do send them an invoice).
This subject is where your salespeople and operations people will always disagree. Sales will tell you it builds goodwill with the customers (and it does). Ops will tell you that you should bill for everything you do. It boils down to whether you value the free advertising you'd get via word-of-mouth from it. If your customers percieve you to be someone who nickel-and-dime's them to death, they will be less likely to refer you to their friends. If you are perceived as helpful, they'll refer you more often.
Again, just my $.02 worth.
Fred
