Post 12 made on Sunday June 11, 2006 at 03:14 |
MikeTech Long Time Member |
Joined: Posts: | March 2004 313 |
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Many of my clients have my cell phone number and if i have to walk them through a problem its no big deal. If i have to return to the house for a problem that is not our fault they get a minimum service call charge ( 1 hour) no matter what.
If you decide not to charge them for whatever reason i like Fred's advice. (And don't get me wrong, i've done a bunch of unbillable calls in certain situations)
Mike
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