Anthony,

They answered that question totally professionally and no offense to you but these guys are about as far away from LW as you can get.

Just a few posts up Paul said:

"We have found some bugs in the past that would cause the touch panels to lock up. No excuse, any bug like that isn't acceptable, and we have since fixed it both in the form of a software update you can apply through Dealer Setup and in new units."

So shut your trap Anthony :-).