Wow, I Have had a different experience. Show me another system that includes intercom and whole house paging for free, does up to 6 streams of music from a music server and provides me with the ability to get recurring revenues from my customers with free firmware updates that I get from NetStreams. This system is more competitive than Crestron if you remember all of these things that NetStreams provides with the system.
I must admit my first install was a bit confusing but I've done 3 additional once since and haven't had any major issues.