Boy, do i know it's my problem...

But, i won't accept that it's not a responsibility of
the manufacturer. I took requirements, designed, sold,
specified hardware, overviewed install, connected, configured
and polished this solution.

Both smart-e & logitech products claim to be able to do
what i am trying to do. problem is, it just doesnt! Im
just just sticking them together. But they are effectively
invisible to each other. The remote doesnt know im pointing
it at a video matrix and vice versa.

Eventually smart-e agreed to an engineer visit. They said
that if they fix it they would charge me for their time.
I said GREAT, if you fix it i'll be more than glad to
pay. But, on the other side of the coin i said, will you
pay for my time if they don't fix it...... silence.

the engineer came, failed to fix it and i havent seen
an invoice yet.

I have paid these manufacturers exactly what they asked
for a product they described as being able to do what
THEY say.

is it my fault i believed them?

i will have to investigate being able to retro fit some
of the suggestions made above... but do they really do
what they claim to do... who can i believe!!??

apologies for undercurrent of severe frustration.. this
keeps me up all night

trev