On January 28, 2009 at 08:00, Shoe said...
Julie, I have mixed thoughts on this issue. I supply
back ups to my customers but have been having second thoughts
about this practice. My worst payer is my biggest customer
who has uni-laterally increased his payment terms to 90
days. I am hesitant to give him his Crestron back up until
I am payed and I am tired of playing this little game
with him.
All of my programs have uncompensated time built
into them. The customer rarely pays for all the work that
goes into their control system.
The question raised by this thread is who does your
magazine serve, the CE Pro or the end user? Are you thinking
as a consumer or a member of the professional community?
As a consumer. Yours truly is now the acting editor of Electronic House.
I think it's clear that customers should have access to code once they've paid. If they haven't paid in full, it's a little hairier.
