Julie, I have mixed thoughts on this issue. I supply back ups to my customers but have been having second thoughts about this practice. My worst payer is my biggest customer who has uni-laterally increased his payment terms to 90 days. I am hesitant to give him his Crestron back up until I am payed and I am tired of playing this little game with him.
All of my programs have uncompensated time built into them. The customer rarely pays for all the work that goes into their control system.
The question raised by this thread is who does your magazine serve, the CE Pro or the end user? Are you thinking as a consumer or a member of the professional community?