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Original thread:
Post 10 made on Tuesday January 27, 2009 at 22:36
39 Cent Stamp
Elite Member
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May 2007
17,515
On January 27, 2009 at 22:19, 39 Cent Stamp said...
There was a thread here about this a while back.

Some of us think the code belongs to the programmer and
the customers bought a 1 time solution.

Some of us think the code belongs to the customer because
the system should be easily upgraded.

I think the fair compromise is that the CI firm bills
the client for the code.

The biggest problem is that the customers arent aware
that they need the code until they need it. This is a
standard/habit/policy that needs to be addressed and changed
across our industry.

Reasons customers need code backups:

1.Original CI firm sucks. They need to hire someone to
finish job.
2.Original CI firm is gone from the face of the earth.
They need to hire someone to finish the job.
3.Customer is a cheap SOB and thinks they should be able
to get free programming forever. These customers are the
same ones who want to change their directv favorites every
2 weeks.

Adding to #3. These customers typically end up paying
2 or 3 times more trying to do things the wrong way vs.
just calling up the original CI firm like they should
have.

Adding the link to the earlier thread about this topic..
[Link: remotecentral.com]
Avid Stamp Collector - I really love 39 Cent Stamps


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