On 10/06/04 15:17 ET, DBrown said...
referred me to a third (an "engineer")
I wouldn't expect it would be nearly that easy to get to talk what we would call an "engineer" (someone involved in the design of the firmware, electrical, mechanical, or other techinical aspects of the product). Of course you know that, which is why you put "engineer" in quotes.
I suspect that there are remnant command sequences
in the programming of modern TVs and electronic
devices, left over from "old code" used in some
prior device.
I doubt that happens much and really doubt that explains this case.
I think some QA engineer insisted on inserting one discrete code into the firmware because having it made some part of the QA process simpler. They would avoid telling any customer contact people about such things because they don't want to lock themselves into supporting something that wasn't intended as a customer feature.
Now I wonder... If SANYO now knows that they
have "sloppy" code that lets someone with a OFA
remote access hidden or "lost" commands in their
TVS, will they consider that a problem and "fix"
it in the next model?
I doubt there is enough meaningful feedback from customer contact people to designers to have any risk of that sort of influence. So "SANYO" doesn't now know that. Some customer contact "engineer" heard it and forgot it.
