I don't disagree, I spent a lot of time on here and that is for a good reason. My point is that sometimes "call tech" can be the right answer (plus I am guessing if someone has many posts on he Harmoney forum that it is not the only thing he posts. Many years ago Philips released a bad batch of Prontos, when ever someone saw a post regarding that issue (it was years ago, and I can't remeber the issue) the answer was "call tech and give them the serial number." Some years ago the creators of Harmony added a patch to their site where you could add Pronto HEX codes to the DB, eventually it was taken off (I am guessing it was causing too many issues) they still have the ability to add HEX codes manually in the back end, but users can't. So if someone asks " I found a Pronto file with the HEX codes I need how do a teach them to my Harmony?" the right answer would be "call tech support".