aha...but you're not considering is the Harmony forum regs. Those guys have huge post counts, never leave their little pond, and do nothing but direct first timers to Level2 phone support...oooohhh
even though I do glance it from time to time, I don't spend enough time there to know any of the guys that just stick there (nor what they post about). On the other hand, if something as simple as "call harmony" helps the person, why is that not a quality answer?
