I'll say this: if the Pronto and Take Control didn't exist, the Pilot add-on would be the most customizable remote in it's price range. If fact, it probably still is the most customizable remote in it's price range considering how older Pilot prices are falling. But renaming and resizing buttons isn't all that makes up a good remote.

If 3Com were to redesign the Palm hardware somewhat, with the IR emitter at the top (and use that new one developed that allows for 4mbit communications & TV control) it would have more promise. I'm happy you and others find the Omniremote to be a good solution. In my mind, however, it's current hardware & software isn't even close to ideal for this purpose; it's more of a "gimmick"... resellers would call it "added value". :-)