Thank you for replying to this thread Don, I hope you respond to this post as well. Sorry about taking a bit to get back to it as I've been busy with my sister's wedding.

Don, the Irda only works at the horrid Irda range of about 2-3 feet which is definitely further than I sit from the receiver.

Do you think that it is at all possible to fix this in the software or am I pretty much out of luck? I really like this software and the hardware in how it should work but right now it just doesn't look like it'll work on my Pocket PC. I've called technical support today and they suggested a few things that I hadn't tried yet:

1) Turn the discoverable mode off for Infrared
2) Set the repeat count to 0
3) Set the timing to 1.027 (although I just read in another thread it doesn't matter for the Griffin transmitter)

I'm stumped as to what to do and it looks like the only option I have is to return the software and get a refund. I REALLY would prefer to get it to work. I'm even willing to beta test anything you have in the works on my handheld. Also, I'm not sure what this has to do with anything but the response I got from the e-mail support is as follows:


Hello,

We have started shipping a new version of the Total Remote that fits your particular handheld. The only way to order it is to call us up at 615-399-7000 M-F 9-6 central and ask for the unit that fits your 55XX. We can swap out the unit that you have already purchased.

How I got that response from this:

>I recently purchased this product from you and I¹m not sure whether my
> PocketPC is just not compatible or if I have a defective unit. I am
> able to control some of my equipment with the Total Remote software
> and the IrDA port on my Pocket PC which is a UR There Amigo. But I am
> not able to control any of my equipment with the dongle. I have taken
> the dongle out and left the software set to still use the dongle and I
> hear the appropriate clicks come out of my speaker. And I believe the
> software is ok as I am able to control a few units with the IrDA port.
> So I¹m not quite sure what to do next. Let me give you a quick summary
> of what can be controlled with the IrDA and what cannot:
>
>
>
> Controllable:
>
>
>
> Harman Kardon AVR-230 receiver
>
>
>
>
>
> Not controllable:
>
>
>
> ReplayTV 5504
>
> Samsung TXN2726 27² TV
>
> Sharp MD-R3 3 CD changer/minidisk deck
>
> Samsung M-101 DVD player
>
>
>
> I have even tried downloading Pronto CCF files for my equipment that
> are known to work but that does not help for either IrDA or the
> dongle. I have a Sony universal learning remote that has been able to
> learn all of these remotes so I would think that the Total Remote
> software should be able to do the same. Do you have any suggestions on
> what I should try to do to rectify this problem?
>
>
>
> Sincerely,
>
>
>
>
>
>
>
> Christopher Patricca

I have absolutely no idea. I can only presume that somebody accidently got confused with the email. I haven't sent back a response yet (although I really should and will) but what's new about this transmitter for the iPaq 5500? From the specifications on HP's site it has a standard 3.5mm jack just like my @migo does. So I'm not quite sure what would be different although you might. Please any and all help is appreciated as I would love to have this working and sell off my old Sony universal.