So how good is the Simpad or T-Sinus Pad with the built-in IR ?

I wanted to buy the Ultramote Extender, but they don't seem to be interested in my business. First, I just bought an extender, got a reply that my order couldn't be processed since its only sold as a combo with their software and I didn't provide a device ID. Then I ordered a software/extender combo (and provided a device ID generated with my old ipaq 3600) plus another extender. Received a registration key and once again a mail that my order can't be processed. How mad are they at cardonware, really ???