Update:

I contacted NeoTek directly. Because they don't list their number on the website, I won't do it here. But just do a "whois" on pacificneotek.com and the correct contact information is right there.

They had my order, but for whatever reason it was never processed. Also can't speak to why they didn't reply to any of the emails I sent.

Regardless, I was taken care of over the phone and had the correct code emailed to me within the hour.

jeff