I agree that the problems are quite frustrating for dealers and customers alike. But RTI is strugling with crapy vendors that they don't have control of, so it's hard to slam them. I feel for them, and hope that they can just get this behind. There is no doubt in my mind that this is the best remote/software package on the market, and would I like to see RTI get to a point that they can continue to refine this great product. In the mean time we have had absolutly no problem getting replacements.

Bill
www.homeautomationnet.com